Navigating Insurance Claim Communication

May 27, 2023
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Filing an insurance claim can be a stressful experience, especially when dealing with the aftermath of an unexpected event. Whether it is property damage or a natural disaster, the process of filing a claim and communicating with your insurance company can be overwhelming. Luckily, there are methods for easing the process of an insurance claim and communicating with the parties involved.

These are some tips for better insurance claim communication:

1. Stay Calm and Focused

The first step in communicating effectively with your insurance company is to stay calm and focused. It is normal to feel emotional and overwhelmed after experiencing a loss or an unexpected event. 

Take a deep breath, collect yourself, and then approach the communication with your insurance company calmly and rationally. This will help you to convey your needs and concerns clearly and will make it easier for your insurance company to understand and respond to your needs.

2. Be Clear and Concise

When communicating with your insurance company, it is important to be clear and concise. Avoid using technical jargon or complicated language, and instead, try to communicate in simple terms that are easy to understand.

Make sure that you provide all of the necessary information, such as the date and time of the incident, the nature of the damage or loss, and any relevant details about the people involved. This will help your insurance company to process your claim more efficiently and accurately.

3. Keep Records and Documentation

During the claim filing process, it is important to keep records and documentation of all communication with your insurance company. This includes emails, phone calls, and any written correspondence.

Make sure that you keep copies of all documents, such as receipts for repairs, medical bills, and other relevant expenses. This will help you to provide evidence to your insurance company and will make it easier to track the progress of your claim.

4. Stay Patient and Persistent

The claim filing process can take time, and it is important to stay patient and persistent. While it can be frustrating to wait for a response from your insurance company, remember that they are dealing with a large volume of claims and may need time to review your case.

If you do not receive a response within a reasonable amount of time, do not hesitate to follow up with your insurance company. Politely remind them of your claim and ask for an update on the progress of your case.

Effective communication with your insurance representatives during the claim filing process can lead to a smoother experience. Remember that a public adjuster may also assist you and by establishing good communication, you can overcome any challenges that arise during the claim filing process.

SunPoint Public Adjusters, Inc. Advocates Only for the Insured’s Benefit

SunPoint Public Adjusters, Inc. (“SunPoint”) is the “Gold Standard” of the Public Adjusting industry. We comprehensively review and evaluate your insurance settlement, immediately deploy a team of specialists to assess and quantify your damages and customize a strategy around your recovery to promptly and properly maximize the resolution of your claim. 

Our in-house experts and external veteran professionals are experienced in quantifying and negotiating building, personal property, inventory, or other additional coverages. We work solely on your behalf to favorably resolve your claim. Our team ensures your insurance company does not delay, diminish, or deny benefits that are rightfully owed to you. Industry authorities agree that having a public adjuster like SunPoint on your side early in the process expedites and maximizes your recovery.

Policyholders have been benefiting from our knowledge and advocacy for decades. We have handled, managed, and successfully navigated claims ranging from homeowner losses; corporate losses in the hundreds of millions of dollars; disaster losses involving government entities and entire municipalities; agricultural and recall losses, and virtually any type of disaster claim that could be imagined.

Our team of Public Adjusters, building cost consultants, inventory specialists, forensic accountants, and equipment consultants are unmatched in our industry. It is easy to be big. But it takes dedication every day to be the best – we have that dedication. Our goal is aligned with yours. To obtain a free insurance settlement assessment of your specific circumstances and recovery please contact us and strategize your optimal means of recovery.